Terms and Conditions

Please inform us of any health conditions at the time of booking. For your peace and privacy, phones and other electronic devices are not permitted. If you would like to receive messages during your time with us, please let one of our colleagues know and we would be happy to assist. Our spa experiences are designed for guests 16 years and over. We recommend you arrive at least 30 minutes prior to your appointment time to enjoy the facilities and ensure your treatment starts on time. Late arrivals may result in a reduction of your treatment experience. You will also be asked to complete a health history form so we can better customize your experience to your needs. You will receive a robe and slippers to wear between treatments and a locker for your personal belongings. We ask that you please leave jewelry and valuables in your hotel room or at home. If you wish to reschedule or cancel any spa appointments or packages, please notify us at least 48 hours in advance. Missed appointments without proper notice are subject to a 100% charge for reserved services. A 19% charge will be added to your spa experiences.