Terms and Conditions

Please refrain from booking if you have had cold or flu symptoms, or share a household with someone who is symptomatic. Spa guests must enter the Hotel through the main lobby entrance, and visit the Health Check Desk, where your temperature will be taken. Please arrive at the Spa entrance 5 minutes prior to your scheduled appointment. Late arrivals may result in a reduction of your treatment experience. Per the guidance of Alameda County health officials, locker rooms and amenities remain closed, and we are not permitted to provide food or beverages. We recommend you bring a bottle of water so that you may properly hydrate following your treatment. You will be escorted straight to the treatment room after check in, where clothes hangers are provided. You will be escorted back to Spa reception for departure following your treatment. Our spa experiences are designed for guests 18 years and over. To maintain a quiet and peaceful environment, please silence cell phones and other devices. We ask that you please leave jewelry and valuables in your hotel room or at home. A 20% service charge will be added to your Spa experience, and 18% is paid directly to your provider.